Terms of Service

Raatt's Web Development Software store terms. These terms cover purchases from this store (hostingsoftware.myshopify.com). Seller: raatt.com (Matthew Faler, d/b/a Raatt / Reliable Website Hosting). Contact: support@cpwhm.com or fulfillment@rwh.bz.

1. Refunds

No refunds. Please test the demo before you buy. If you've bought the software and have any issues, our support team will help you one-on-one.

Demos: rwh.bz (demos of everything) and cpwhm.com.

2. Licenses

  • Each plugin and theme license is a one-time $20 purchase and lasts for the life of the plugin. One license key covers one domain.
  • Raatt's Password Manager: one-time $20 purchase; lifetime license for your own use of the apps and web app. Your sync token is personal; do not share or publish it.
  • License keys are digitally signed. Keep yours private.

3. Acceptable use

  • Plugins, themes, apps and CPWHM are proprietary; redistribution is not allowed.
  • Keys or tokens may be revoked for abuse, chargebacks, or redistribution.
  • Do not share or publish your license key or sync token.

4. Your responsibility for requirements

You are responsible for checking that your server or site meets the requirements before you buy. CPWHM needs a fresh server (VPS or dedicated) running Debian 12, Ubuntu 22.04 or Ubuntu 24.04, 64-bit, with nothing else installed, root access, at least 2 CPU cores, 4 GB of memory and 40 GB of disk. CPWHM does not run on shared hosting or on a server that already hosts live sites. Requirements for each plugin and theme are on the Product details & requirements page.

5. No warranty

The software is provided "as is," without warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. To the extent the law allows, we are not liable for any loss of data, profits or business arising from use of the software. Keep your own backups. For Raatt's Password Manager, a lost master password cannot be recovered.

6. Contact

Email support@cpwhm.com or fulfillment@rwh.bz. Mailing address: 4850 68th Ave N, Pinellas Park, FL 33781.

CPWHM Terms of Service, version 1.0 (unchanged copy)

CPWHM Terms of Service — version 1.0

Effective date: October 24, 2026.
Seller: raatt.com (Matthew Faler, d/b/a Raatt / Reliable Website Hosting).
Contact: fulfillment@rwh.bz.
Mailing address: 4850 68th Ave N, Pinellas Park, FL 33781.

Acceptance

By installing or using CPWHM, you agree to these Terms of Service.

The owner and developer of CPWHM determines when a security patch needs to be sent out, and what it contains. By using CPWHM you agree that such security patches will be delivered under the mandatory-update terms below.

You are not required to cancel at any time. You may simply stop using CPWHM until you feel it is safe, or stop using it entirely, with no penalty.

Cancellation and license deactivation is only for users who are unhappy with these security policies and want out. If you do not agree to these terms, you do not need the software: you may cancel, deactivate your license, and discontinue use. No refunds. Please test the demo before you buy. If you've bought the software and have any issues, our support team will help you one-on-one.

The company will honor its commitments in these Terms for the lifetime of the product. Honoring these commitments requires that the owner and developer be able to push security fixes through — or any issue the developer deems a security issue — regardless of user settings or objections from any party, on any panel that accepted these terms. The security-patch and agreement-by-use provisions are standing commitments that persist as long as CPWHM exists.

Security update authority. The owner and developer of CPWHM determines when a security patch, or any issue the developer deems a security issue, needs to be sent out, no matter what it contains. Such an update installs on any panel that accepted these terms, even if automatic updates are turned off.

Your choice, restated plainly. If you do not want these forced security updates, you may stop using the software at any time. No refunds. Please test the demo before you buy. If you've bought the software and have any issues, our support team will help you one-on-one.

Mandatory Updates

We (the developer and owner of CPWHM) may deliver updates to your panel. Bug fixes, minor updates, minor feature additions, and any update we classify as a security update are mandatory: they install even if you have turned automatic updates off.

A mandatory update includes, at our sole discretion, anything we classify as addressing a security issue. Our classification is final and may include changes delivered as a beta or a feature upgrade where we determine they are necessary to protect the security, stability, or integrity of CPWHM, its users, or the hosting environment.

Before any mandatory update is applied:

  • We take a backup of your panel so the change can be rolled back.
  • Every update is cryptographically signed, and your panel verifies the signature before installing, so only updates issued by us can be applied.

Your panel displays a notice when a mandatory update is installed.

Once you are on a given major version (for example 3.x), all point and minor updates within that version (such as 3.1, 3.2, and beta releases within that version) are mandatory and will be installed under the mandatory-update terms above. Staying on a major version means accepting its ongoing minor and beta updates.

Optional Major Upgrades

A full x.5 version upgrade (for example, from 3.0 to 3.5) is optional. You choose whether to install it. However, if you decline an x.5 version upgrade, your panel will no longer be covered by our support until you upgrade.

Outdated Installations

If you refuse to upgrade, we are not responsible for what happens to your software. We do not maintain older editions for more than 30 days. There is a $199.69 buy-in fee and lifetime upgrades. Accounts that keep the old edition get 30 days of support; after that they can reach us by fax or by starting a support ticket. Support requests from holders of an older license are not a priority. We take care of our customers that are willing to grow with us.

Last updated: November 4, 2026